Privacy Policy

This policy covers anyone who uses the wombud app, on the web or on a phone. It applies to every user of the app.

wombud PTY LTD (trading as wombud) (ABN 44 695 553 050, ACN 695 553 050) of PO BOX 179, OAKLEIGH VIC 3166, Australia handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We collect information you provide directly, such as account details, property preferences, and financial information.

When you upload documents, such as contracts or inspection reports, we collect those files.

We automatically collect usage data, including pages visited, features used, and interaction patterns.

Device information such as IP address, browser type, and operating system may be collected.

When you use the AI Inspection or voice-intake features, we collect photos you capture or upload and short voice recordings for transcription. Voice audio is sent directly to our AI provider for transcription and the raw audio is not saved - only the resulting transcript is retained. All photo metadata (EXIF data, including GPS coordinates, camera model, and timestamps) is stripped from your images before they reach our servers.

We use personal information to provide and improve the wombud app, including portfolio tracking, inspections, documents, budget planning, purchase guidance, and the other features in the app.

Usage data helps us understand how the app is used and to improve it.

We may use your information to send product updates and marketing emails, and to share relevant market insights. You can turn product updates and marketing emails off in Account settings.

Information may be shared with service providers who assist in operating the app.

Legal requirements may necessitate data disclosure to authorities when required by law.

If the business is sold, merged, or restructured, personal information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your personal information.

Data transmission is encrypted using secure protocols.

Access to personal data is restricted to authorized personnel only.

You have the right to access, update, or delete your personal information.

You can opt out of marketing communications at any time.

Data portability rights allow you to request a copy of your data.

We use cookies to enhance user experience and analyze platform usage.

We use Vercel Analytics on the website to collect anonymous usage data, including page views and interactions. Vercel Analytics does not use cookies and cannot identify you.

On the live app (wombud-applive) we use Google Analytics to measure how the app is used, including features, sessions, time in the app, and whether you are on the website, Android, or iOS. When you are signed in we attach your account id. We do not send your name, email, or property address. The test app does not send these events.

Access to these analytics is limited to authorised wombud personnel.

You can control cookie settings through your browser preferences.

Personal data is retained only as long as necessary to provide the service to you.

When you delete your account, your data enters a 60-day archive. You can sign in again during this window to restore full access. After 60 days the archive is processed automatically and cannot be reversed.

At the end of the 60-day window we permanently erase your directly-identifying information: your name, email address, Firebase Authentication record, and any linked sign-in provider (such as Google). You can no longer sign back in.

Your property, budget, inspection, strategy and photo data is retained in anonymised form beyond the 60-day window. This data is no longer linked to your name, email, or account, and is used only for Wombud Pty Ltd's internal market trend and insights features. It is never shared externally in a form that could identify you.

Property addresses and inspection photos are kept as-is within this retained dataset. While direct identifiers are removed, the dataset as a whole remains pseudonymous rather than fully anonymous - we therefore treat it as internal-use-only and restrict access to authorised personnel.

If you want your property, budget, inspection, and photo data permanently erased as well (not retained for analytics), email hello@wombud.com.au within 60 days of requesting account deletion. We will perform a full hard-delete within 30 days of verifying your identity.

Some data may be retained longer where required by law (for example, tax records and audit trails legally required for fraud prevention).

The AI Inspection feature uses Google Gemini, a third-party artificial intelligence service provided by Google, to analyse property inspection photos and voice recordings.

When you use AI Inspection, your photos and voice recordings are transmitted to Google's Gemini API for processing. Google processes this data to generate room categorisations, condition assessments, and inspection reports.

Photo metadata (EXIF data) is stripped from your images before they are uploaded or sent to Google's Gemini API. GPS coordinates, camera model, and timestamps embedded in your photos are never transmitted to third parties, retained on our servers, or used in AI analysis.

According to Google's API data usage policy, data sent to the Gemini API is not used to train Google's AI models. Your inspection data is processed for the sole purpose of generating your analysis results.

AI-generated analyses, condition ratings, and reports are provided as guidance only and may contain inaccuracies. They do not constitute professional advice and should not be relied upon as a substitute for a licensed building and pest inspection.

You can delete your AI inspection data at any time through the app, which will remove it from our servers and Firebase Storage.

We store account data, property records, and uploaded files in Australia (Google Cloud, australia-southeast1, Sydney).

Some service providers process personal information outside Australia, including in the United States, the European Union, and the Asia-Pacific region. When you use AI Inspection, photos and voice recordings are sent to Google's servers, which may be outside Australia.

We take reasonable steps so overseas recipients handle personal information in line with the Australian Privacy Principles.

If you have a question or complaint about this policy or how we handle personal information, email hello@wombud.com.au. We will acknowledge it and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

We may update this policy at any time. The date at the top will change when we do.

We will notify you of significant changes. Continued use of the app after a change is your acknowledgement of the updated policy.